AUDIT & MYSTERY SHOPPING

Measuring the performance
of your actions.

Faced with the increasing demands in terms of quality of service on every market, the optimisation of investments in training, in brand identity guidelines and coordinating quality, Impact Sales & Marketing offers auditing and mystery shopping services with high added value.

 

We give the option to measure the effectiveness of your initiatives, the performance of your teams, the satisfaction of the customers or even the compliance of your network.

IMPACT SALES & MARKETING
PROVIDES YOU WITH ADVICE:

  • setting up scenarios
  • optimising systems
  • implementation and training

IMPACT SALES & MARKETING
PROVIDES YOU WITH AUDITING & MYSTERY SHOPPER SOLUTIONS

  • incentive of a dealer network
  • system for optimising the recommendation
  • supervision of the merchandising policy
  • customer satisfaction survey & quality audit
  • validation of the quality of service
  • satisfaction index
  • compliance with the quality charter

50000

audited POS
per year

30

different scenario’s / surveys

1250000

surveys
processed

* 2018 data

To measure the performance of your campaigns